Relevance verified: 08.04.2026
At Macau Casino, we believe gambling is meant to be an enjoyable pastime, nothing more and nothing less. For the vast majority of Australians who play online, it stays that way. But we also know that for some people, gambling can stop being fun and start causing real harm. That is why we take responsible gambling seriously, not as a box-ticking exercise, but as a genuine part of how we operate.
This page explains what Macau Casino does to support safe gambling, what tools are available to you, and where to turn if you or someone you know needs help.
Gambling in Australia: What the Law Says
Online gambling in Australia is regulated under the Interactive Gambling Act 2001 (Cth) and overseen by the Australian Communications and Media Authority (ACMA). Under this framework, operators offering services to Australian residents are required to comply with a set of mandatory consumer protections known as the National Consumer Protection Framework (NCPF) for Online Wagering, which came into full effect in 2019.
The NCPF includes ten baseline measures that all licensed operators must implement. Macau Casino adheres to all of these requirements, including:
Allowing customers to set deposit limits on their accounts, providing regular account activity statements on request, making it easy and immediate to close or suspend an account, ensuring no lines of credit are extended to players, prohibiting gambling by persons under the age of 18, allowing customers to opt out of direct marketing at any time, displaying responsible gambling messaging prominently across the platform, and making time-out and self-exclusion tools readily accessible.
You Must Be 18 or Over
Gambling is only legal for adults aged 18 and over in Australia. Macau Casino verifies the age and identity of all customers before allowing real-money play. If at any point we have reason to believe a player may be underage, the account will be suspended pending further verification. We do not permit minors to open accounts or access gambling services under any circumstances.
Setting Limits Before You Play
One of the most effective ways to keep gambling enjoyable is to set limits before you start, not after things have gone sideways. Macau Casino provides the following account tools:
Deposit Limits let you set a cap on how much you can deposit in a day, week, or month. Once you hit that limit, you cannot add more funds until the period resets. Increasing a limit requires a cooling-off period before it takes effect, while reducing a limit takes effect immediately.
Loss Limits allow you to cap the amount you are prepared to lose over a given period. Once reached, your ability to place further bets is paused until the period expires.
Session Time Reminders can be set to alert you after you have been playing for a certain amount of time, giving you a nudge to step back and take stock.
Cooling-Off Periods let you take a short break from your account, whether for a day, a few days, or several weeks. During a cooling-off period, your account is inaccessible for gambling purposes.
All of these tools can be accessed through your Macau Casino account settings. If you have trouble finding them or want assistance setting them up, our support team is available via live chat and email.
Self-Exclusion
If you feel that you need a more significant break from gambling, self-exclusion is the right step. Macau Casino supports both platform-level exclusion and Australia’s national self-exclusion register.
Account Self-Exclusion through Macau Casino can be requested at any time by contacting our support team. Once applied, your account will be closed and you will not be able to reopen it for the duration of the exclusion period. If you choose a permanent exclusion, your account will not be reopened at any time.
BetStop, the National Self-Exclusion Register, is a free Australian Government scheme that allows you to self-exclude from all licensed Australian online wagering providers in one step. Once registered with BetStop, all participating operators are required by law to close your account and prevent you from opening a new one. You can register at www.betstop.gov.au or by calling 1800 238 786. BetStop exclusions last a minimum of three months and can be made permanent.
We strongly encourage anyone who is struggling with their gambling to use BetStop. It is confidential, free, and covers all licensed Australian wagering operators at once.
Activity Statements
You can request a full statement of your gambling activity at any time. This statement shows your deposits, withdrawals, bets placed, and your overall win/loss position for a period of your choosing. Seeing your actual figures, rather than relying on memory or gut feeling, is often a powerful reality check.
To request an activity statement, contact our support team or access it directly through your account portal.
No Credit, No Chasing
Macau Casino does not offer credit to players. You can only gamble with money you have deposited into your account. We also do not offer any products, promotions, or incentives that are designed to encourage you to continue playing after you have decided to stop.
If you find yourself trying to win back money you have lost, that behaviour, often called “chasing losses,” is one of the clearest early warning signs of a gambling problem. The outcomes of casino games are determined by random number generators and are independent of each other. Past results have no influence over future results, and no strategy changes that.
Recognising a Problem
Gambling becomes a problem when it starts to cause harm, whether financially, emotionally, or in your relationships. Some signs to look out for include:
Spending more time or money gambling than you intended to. Feeling irritable or anxious when you are not gambling. Gambling to escape stress, loneliness, or difficult feelings. Hiding your gambling from people close to you. Borrowing money to gamble or to cover gambling losses. Neglecting work, study, or family responsibilities because of gambling. Continuing to gamble even when you know it is causing harm.
If any of those sound familiar, you are not alone and help is available.
Support Services in Australia
Talking to someone is a good first step. All of the services below are free, confidential, and available to Australians:
Gambling Help Online Phone: 1800 858 858 Website: www.gamblinghelponline.org.au Available 24 hours a day, 7 days a week. Offers phone counselling, live chat, and an online self-assessment tool. You can also access support on behalf of a family member or friend affected by someone else’s gambling.
Lifeline Phone: 13 11 14 Website: www.lifeline.org.au Available 24/7 for crisis support, mental health support, and suicide prevention.
Beyond Blue Phone: 1300 22 4636 Website: www.beyondblue.org.au Support for anxiety, depression, and related mental health concerns, which frequently co-occur with gambling problems.
Gamblers Anonymous Australia Website: www.gamblersa.com.au A peer support program for people who want to stop gambling, with meetings held across Australia.
MoneySmart Website: www.moneysmart.gov.au Run by ASIC, this service offers practical tools and advice for anyone dealing with financial difficulty, including debt related to gambling.
For Family and Friends
Gambling harm does not only affect the person gambling. Partners, parents, children, and friends can all be significantly impacted. If you are worried about someone close to you, Gambling Help Online (1800 858 858) offers counselling and guidance for family members and friends as well. You do not need to wait until someone hits rock bottom to seek advice.
Opting Out of Marketing
If you would prefer not to receive promotional emails, SMS messages, or other direct marketing from Macau Casino, you can unsubscribe at any time. Every marketing communication we send includes an unsubscribe link. You can also update your marketing preferences directly through your account settings or by contacting our support team.
We will never send gambling promotions to a customer who has applied for a cooling-off period, self-excluded, or opted out of marketing.
Contacting Macau Casino Support
If you want to discuss any responsible gambling tools, request account restrictions, or close your account, our support team is here to help without judgement.
You can reach us via:
- Live Chat available on the website
- Email: [email protected]
Our team treats all responsible gambling enquiries with complete confidentiality and as a priority.
Gambling should always be a choice made freely, within your means, and for the right reasons. If it starts to feel like anything other than that, please use the tools available to you or reach out for support. There is no shame in it, and the help on offer in Australia is genuinely good.