Relevance verified: 08.04.2026
Who We Are
Macau Casino operates this website at macau-casino-australia.com to provide online gaming services to players based in Australia. We take your privacy seriously and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 of that Act.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and what rights you have in relation to it. By using macau-casino-australia.com, you agree to the practices described here.
What Information We Collect
When you register an account, make a deposit, claim a bonus, or simply browse our site, we may collect the following types of information:
Personal identification details including your full name, date of birth, residential address, email address, phone number, and copies of government-issued identity documents such as a passport or driver’s licence. These are required to verify your identity and confirm you are aged 18 or over, in line with responsible gambling obligations under Australian law.
Financial information such as your payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers on our servers. Payment processing is handled through compliant third-party providers.
Account activity data including your login history, game sessions, wagering history, bonus usage, and account preferences.
Technical data such as your IP address, browser type, device identifiers, operating system, and cookie data collected through your interactions with our website.
Communications including any correspondence you send us via email, live chat, or support tickets.
How We Use Your Information
We use the information we collect for the following purposes:
To verify your identity and age as required under Australian anti-money laundering laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We are legally obligated to conduct Know Your Customer (KYC) checks before processing withdrawals and at other points during your relationship with us.
To manage your account, process transactions, and deliver the services you have requested.
To comply with responsible gambling requirements, including self-exclusion programs, deposit limit management, and activity monitoring intended to identify signs of problem gambling behaviour.
To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and any other conduct that may breach our terms or applicable law.
To send you service-related communications such as account notifications, security alerts, and updates to our terms or policies.
To send you promotional materials and offers, but only where you have opted in to receive such communications. You may withdraw this consent at any time by contacting our support team or using the unsubscribe link in any marketing email.
To improve our platform by analysing how players use our website and services.
Legal Bases for Processing
We collect and process your personal information where it is necessary to perform our contract with you, where we have a legitimate interest that is not overridden by your rights, where we are required to do so by law, or where you have given us your consent.
Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With identity verification and fraud prevention services that help us meet our KYC and AML obligations.
With payment processors and banking partners to facilitate deposits and withdrawals.
With our software and platform providers who operate aspects of our gaming infrastructure. These providers are contractually bound to keep your information secure and use it only for the purposes for which it was shared.
With regulatory authorities, law enforcement agencies, or courts where we are required to disclose information by law or legal process, including requests from AUSTRAC.
With professional advisers such as lawyers and accountants, where necessary and subject to confidentiality obligations.
If Macau Casino undergoes a business restructure, merger, or sale of assets, your information may be transferred to the relevant party as part of that transaction, subject to equivalent privacy protections.
International Data Transfers
Some of the third-party service providers we work with may be located outside Australia. Where we transfer your personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles, including by putting contractual safeguards in place.
Responsible Gambling and Your Data
As part of our commitment to responsible gambling, we monitor account activity for indicators of problem gambling behaviour. This may involve automated analysis of your wagering patterns. Where we identify a concern, a member of our team may contact you directly. Information related to self-exclusion requests and responsible gambling interactions is kept securely and is not used for marketing purposes.
If you request self-exclusion through our platform or via Gambling Help Online, we will process this request and retain the relevant records as required to enforce the exclusion.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide core site functionality, remember your preferences, and analyse site traffic. You can control cookie settings through your browser, though disabling certain cookies may affect how the site functions.
We may also use analytics tools to understand how visitors interact with macau-casino-australia.com. This data is aggregated and does not directly identify individual users.
Data Security
We maintain technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption of data in transit, access controls, and regular security reviews. While we take reasonable precautions, no online platform can guarantee absolute security, and you use our services at your own risk in this respect.
How Long We Keep Your Information
We retain your personal information for as long as your account is active and for a minimum of seven years after account closure, in line with our obligations under Australian anti-money laundering legislation. Some categories of information may be kept for longer where required by law or where we have a legitimate need to do so, such as to resolve disputes.
Your Privacy Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact our support team at the details below. We will respond within 30 days. In some circumstances we may be unable to provide access, for example where doing so would interfere with an ongoing investigation, and we will explain the reason if that is the case.
If you believe we have handled your personal information in breach of the Australian Privacy Principles, you may lodge a complaint with us in the first instance. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under that age. If we become aware that a minor has created an account or provided us with personal information, we will close the account and delete the relevant data promptly.
Contact Us
If you have any questions about this Privacy Policy, wish to access your information, or want to submit a privacy complaint, you can reach us through the contact page at macau-casino-australia.com/privacy-policy/ or via our live chat support available on the site.