Relevance verified: 08.04.2026
This page sets out the legal basis on which Macau Casino operates and provides services to players, including details of the applicable licence, the regulatory framework governing operations, and the compliance obligations maintained by the operator. This information is published in the interest of full transparency and in accordance with applicable licensing requirements.
Operator Details
The website macau-casino-australia.com is operated under licence number 1016820, issued by the Curaçao Gaming Authority (CGA), the statutory body responsible for the regulation and supervision of online gaming operators pursuant to the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, LOK), as adopted in 2024.
The Curaçao Gaming Authority is a government entity operating under the authority of the Governor of Curaçao, with its registered office in Willemstad, Curaçao, Kingdom of the Netherlands. Enquiries directed to the regulator may be submitted through the official CGA portal at portal.gamingcontrolcuracao.org.
Licence Details
Licence Number: 1016820
Licence Type: Business-to-Consumer (B2C) Online Gaming Licence
Issuing Authority: Curaçao Gaming Authority (CGA)
Jurisdiction of Registration: Curaçao, Kingdom of the Netherlands
Regulatory Framework: National Ordinance on Games of Chance (LOK), as in force from 2024
The B2C licence issued under the LOK authorises the operator to provide online casino games, including slots, table games, live dealer games and other wagering products, directly to end-user players. The licence covers all gaming verticals offered on this platform under a single authorisation, in accordance with the unified licensing structure introduced by the CGA’s 2024 regulatory reform.
Territory of Operation and Age Restrictions
Services offered through macau-casino-australia.com are directed at adult players in jurisdictions where access to offshore-licensed online gaming platforms is not expressly prohibited by applicable local law.
Access to and use of this platform is strictly limited to persons who are 18 years of age or older. This age restriction applies regardless of the legal gambling age in any other jurisdiction. The operator employs identity verification procedures to enforce this restriction and does not knowingly permit minors to register or participate in any gaming activity.
Players are solely responsible for ensuring that their use of the platform is lawful in their jurisdiction of residence. Macau Casino does not represent that its services are legally available to players in any particular jurisdiction and accepts no liability for any use of the platform that contravenes local laws. Australian residents are advised to familiarise themselves with the provisions of the Interactive Gambling Act 2001 (Cth) as amended, which governs the provision of and participation in online gambling services in Australia.
Anti-Money Laundering and Know Your Customer Policy
The operator maintains a comprehensive Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance programme consistent with the requirements of the LOK and applicable international standards, including those established by the Caribbean Financial Action Task Force (CFATF) and the Financial Action Task Force (FATF).
Key elements of the AML/CTF framework include the following:
Customer Due Diligence (CDD) is conducted at the point of account registration and at prescribed transaction thresholds. Standard CDD requires verification of a player’s full legal name, date of birth, residential address and a government-issued identity document. Enhanced Due Diligence (EDD) is applied in circumstances that present a heightened risk profile, including but not limited to large or irregular transactions, activity indicative of layering or structuring, or where a player is identified as a Politically Exposed Person (PEP).
All player accounts and transactions are subject to ongoing monitoring. The operator maintains transaction records and account activity logs for a minimum period as required under the applicable regulatory framework. Where suspicious activity is identified, the operator is required to file a Suspicious Activity Report (SAR) with the relevant financial intelligence authority.
Withdrawal requests will not be processed to a payment method that differs from the method used for the corresponding deposit unless the operator’s compliance team has reviewed and approved the alternative arrangement in accordance with the operator’s internal procedures. Identity verification must be completed before any withdrawal is approved.
Players may be required to provide additional documentation at any point during their account lifecycle where the operator determines this is necessary for compliance purposes. Failure to provide requested documentation within a reasonable timeframe may result in account suspension pending resolution.
Data Protection
The operator is committed to protecting the personal data of its players in accordance with applicable data protection legislation and the requirements of its licence. Personal data collected from players is processed solely for the purposes of account administration, identity verification, transaction processing, compliance with regulatory obligations, and the prevention of fraud and financial crime.
Player data is stored using industry-standard encryption protocols, including Secure Socket Layer (SSL) technology, to protect data in transit. Access to personal data is restricted to authorised personnel who require such access in the course of their legitimate duties.
Personal data is retained for the duration of the player’s account and for such additional period as is required to satisfy regulatory obligations, including record-keeping requirements under AML legislation. Players may submit a data access request, a request for correction of inaccurate data, or a request for deletion of data (subject to applicable legal retention obligations) by contacting the operator at [email protected].
The operator does not sell, lease or otherwise transfer player personal data to third parties for commercial purposes. Data may be shared with third-party service providers engaged to support platform operations (such as payment processors, identity verification providers and software suppliers) strictly on a need-to-know basis and subject to appropriate data processing agreements.
Responsible Gambling
The operator is committed to maintaining a gambling environment that is safe, fair and transparent. Gambling is intended to be a form of entertainment and should never be treated as a source of income, a strategy for financial gain, or a means of recovering losses.
The following responsible gambling tools are available to all registered players and may be activated at any time through the account settings panel or by contacting player support:
Deposit Limits: Players may set daily, weekly or monthly deposit limits. Once a limit is set and confirmed, any request to increase a limit will be subject to a cooling-off period before taking effect. Requests to decrease a limit take effect immediately.
Session Time Limits and Reality Checks: Players may set time-based reminders to monitor the duration of their gambling sessions.
Self-Exclusion: Players who wish to suspend access to their account for a defined period, or indefinitely, may request self-exclusion by contacting support. Self-exclusion periods will be honoured, and the operator will not market to self-excluded players during the exclusion period.
Account Cooling-Off: Players may request a temporary suspension of their account for a period of their choosing.
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations. Australian residents may contact the National Gambling Helpline on 1800 858 858, which is a free and confidential service available 24 hours a day, seven days a week. Further support is available through Gambling Help Online at www.gamblinghelponline.org.au.
Fairness and Game Integrity
All games offered on the platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unpredictable and not susceptible to manipulation. RNG systems are subject to independent testing by accredited third-party testing laboratories. Games supplied by third-party software providers are certified in accordance with the standards of the relevant software provider’s licence and the requirements of the operator’s licence.
Return-to-Player (RTP) percentages for individual games are available within each game’s information panel. Published RTP figures reflect theoretical long-term averages and are not a guarantee of any individual session outcome.
Dispute Resolution
Players who have a complaint arising from the use of the platform are encouraged to contact the customer support team in the first instance by email at [email protected] or via the live chat function. The operator will acknowledge receipt of a complaint within two business days and will aim to provide a substantive response within ten business days of receipt. Complex matters may require additional time, in which case the player will be notified of the expected resolution timeframe.
Where a complaint cannot be resolved to the player’s satisfaction through the operator’s internal process, the player may escalate the matter to an alternative dispute resolution (ADR) provider as designated by the Curaçao Gaming Authority. Information regarding the applicable ADR provider and the process for submitting an escalated complaint will be provided to the player upon request or at the conclusion of the internal complaints process.
Players may also seek to refer a dispute to the Curaçao Gaming Authority directly. The CGA’s contact information and complaint submission procedures are published at the official CGA portal.
Contact Information
For enquiries relating to licensing, compliance or data protection, players may contact the operator using the following details:
Email: [email protected]
Telephone: +61 2 9123 4587
Postal Address: 2 George Street, Brisbane QLD 4000, Australia
Gambling involves financial risk. Players are encouraged to gamble responsibly and within their means. If you are concerned about your gambling behaviour, please use the responsible gambling tools available in your account or contact the National Gambling Helpline on 1800 858 858.